WHAT TO EXPECT

Service terms.

“First Pass” — free guide

“First Pass” produces one simple workflow — a fix for one task — and a downloadable PDF, with practical steps and checks suited to your task, based on what you share. If there is not enough detail, it identifies what to observe next. You can edit and download it, or send it to me before we talk. I reply about next steps within 24 hours. The workflow is a starting point for the next conversation, and recommendations may need more information before they can be relied on.

A free introductory call

You may request a free 20-minute introduction instead of the guide. Tell me about your work and ask whether the “First Fix” fits. This introduction is separate from the paid scoping call. This call carries no purchase commitment. If you want to go ahead, we agree on the scope of work before starting. Payment is arranged directly before delivery and the share-out. A selected time is tentative until I confirm it.

Custom research

Custom research is scoped and quoted before work begins. We agree on the question, audience, source boundaries, deliverable, timing, and price. A typical brief brings together public sources, clearly separates findings from interpretation, identifies gaps, and includes a practical next step and a walkthrough with me. Research supporting your agreed workflow plan stays within that plan’s scope; a separate company brief, industry study, or comparison requires a separate agreement. Requesting a free scoping call does not order or pay for research.

“First Fix” — $450

One agreed focus: task automation, a sales challenge, or a sales-process or pilot review. This includes a 20-minute discovery call, the agreed work, written findings or instructions, and a separate 30-minute share-out. We agree on the scope, deliverable, access and how we will review the result before starting. For an automation, we also agree on a working test. Any new software subscription is your cost and needs your approval. Payment is arranged directly before delivery and the share-out. Ongoing monitoring, support and additional work are scoped separately.

These terms apply to new requests from October 1, 2026. Existing requests keep the scope and support terms originally selected.

“First Hand” — $999 sales-first assessment

A sales-first assessment with a 45-minute discovery call, a custom written plan, and a one-hour share-out. The plan can focus on your message, value proposition, prospect research, sales preparation and follow-up. An automation plan covers up to three workflows, depending on complexity. We agree on the focus before starting. Implementation is quoted separately; software subscriptions are not included.

Access for your fix

I only touch the tools and information we agree on for the fix. I don’t keep your passwords, and I remove temporary access and working copies when our agreed work ends. You keep control of your accounts and approve any customer-facing sends or changes. Submitted assessment notes and business records follow the separate privacy notice.

A call request or calendar hold does not take payment or finalize a service agreement. I’ll confirm the scope, appointment, payment arrangements, and any cancellation or rescheduling terms with you before you proceed.

Your choices

You can use typing, skip optional account connections, inspect what you submit, and stop the interview. Only share information you are allowed to provide. Avoid including passwords, access keys, or unnecessary sensitive details about other people.

Recommendations and setup

We agree on one result and test it together. AI suggestions can be incomplete or mistaken, and estimates of savings need checking together. The free guide does not change your systems or send messages on your behalf. “First Fix” covers only the work and actions we agree on.

Contact

For questions, changes, or help with your request, contact Alex at alex@tenfourwork.com. See the privacy notice for how information is used and how to request deletion.

Updated October 1, 2026